Terms and Conditions

Date Effective: October 2021

The following Terms and Conditions govern the business of www.gemmakeaney.co.uk and BALANCE BEYOND WORK ("I", “we” or “us”), including all business activities arising from the www.gemmakeaney.co.uk and www.gemmakeaney.com websites, and the https://training.gemmakeaney.co.uk/work-life-balance-in-5-simple-steps marketing funnel using SWYK Tools (the “Sites”).  

Access to the Balance Beyond Work (BBW) programme and/or 1-to-1 coaching and all other services is made available according to individual and service specific agreements.

Jurisdiction and Applicable Law

In using this web site, its advice and content you accept these terms and conditions governed and interpreted entirely by the laws of England and Wales. The courts of England and Wales having exclusive jurisdiction over any disputes arising from the use of goods and services provided by Gemma Keaney and those provided by Gemma Keaney trading under Balance Beyond Work. 

Individual 1-to-1 coaching sessions: At any time Gemma Keaney may:

Withdraw and cancel services

For the BBW programme, Balance Beyond Work may, at its sole discretion, limit, suspend, or terminate your participation in any of its programs, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if:

you become disruptive, abusive or difficult to work with; you fail to follow the program guidelines; or, you impair the participation of our instructors or participants in our program(s).

Balance Beyond Work will provide access to online course material for the lifetime of the programme, unless at its sole discretion it needs to limit, suspend, or terminate online access. Due forewarning shall be given in such a case.

Privacy & Confidentiality:

Individual 1-to-1 coaching sessions sessions are completely confidential except under the following circumstances:

Regular sessions with my supervisor to improve how I work. This is standard best practice. Client identity remains anonymous. In case of a risk of serious harm to yourself or someone else, especially a child, I reserve the right to break confidentiality in order to prevent harm. However I would only do this in extreme circumstances. I would always try and discuss it with you first before taking any action.If required by a court of law to give evidence (e.g. in criminal proceedings).If I received any information relating to an act of terrorism.

For the BBW programme, we respect your privacy and must insist that you respect the privacy of fellow Program participants. 

Thus, you agree:

That if you violate, or display any likelihood of violating, any of your agreements contained in this paragraph the Company and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations. While you are free to discuss your individual results from our programs and training, you must keep the experiences and statements, oral or written, of all other participants in the strictest of confidence.

Terms of Sale

BBW Online Programme: You hereby ratify your understanding that because the program is digital in nature and immediately accessible, all program sales are final and non-refundable. You understand that any 14-day cooling-off periods are therefore not valid. This does not affect your statutory rights.