Terms and Conditions

Welcome to the Gemma Keaney website (www.gemmakeaney.co.uk).

By using this site, you agree to these Terms & Conditions. Please read them carefully.

1. Who We Are

Gemma Keaney (“I”, “we” or “us”) provides professional counselling and coaching services, digital resources, and educational programmes through this website.

2. Services and Products

Our website may provide:
Information, guides, and downloadable materials.
Client (individuals and couples) therapeutic services (as agreed in separate individual contracts).
Online programmes or courses (currently in beta or as announced on this site).

Access to these services is governed by these Terms, plus any separate agreements specific to your programme or session.

3. Use of This Website

You may use this site for personal, non-commercial purposes only.
Do not misuse or attempt to interfere with the site or its systems.
You agree not to copy, reproduce, or redistribute content unless expressly permitted.

4. Privacy & Data

Your privacy is important. Our Privacy Policy explains how we collect and use personal information, including cookies, forms, and email communications. By using this site, you consent to our data practices described there.

5. Payments & Refunds

Digital products are one-off purchases unless otherwise stated.
All sales are final once content is delivered, except where law provides a statutory right to cancel.
Payment may be processed through secure third-party platforms such as Stripe or PayPal.

6. Limitation of Liability

Content on this site is for educational and informational purposes and is not a substitute for professional therapy or medical advice.
While we aim to provide accurate information, we do not guarantee results from using our content or services.
We are not liable for indirect, incidental, or consequential losses arising from your use of the site or services.

7. Intellectual Property

All content, materials, and branding on this site are owned by Gemma Keaney.
You may access and use materials for personal use only; copying, sharing, or commercial use without permission is prohibited.

8. Ending Access

We may suspend or limit access to our services or digital content in exceptional cases, for example if you breach these Terms or disrupt other users.

9. Law & Jurisdiction

These Terms are governed by English law. Any disputes relating to this website or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.